Frequently asked questions
Nexora Heated Eye Massager
Q: What does it do?
A: It gives gentle heat and a soft vibration massage around the eyes, and plays your music through built-in speakers.
Q: How do I change the mode?
A: Turn it on, then press the M button to switch between the three modes.
Q: How do I play music?
A: Turn it on and choose the massager in your phone's Bluetooth settings.
Q: Do I need to keep it plugged in?
A: No. It has a built-in rechargeable battery, so there's no cable while you use it.
Q: How do I clean it?
A: Wipe the soft PU-leather pad with a soft, dry or slightly damp cloth. Don't put it in water.
Q: When should I check with my doctor first?
A: If you have an eye condition, have had recent eye surgery, or are pregnant, ask your doctor before using it. Remove contact lenses before use.
Shipping
Q: How long does shipping take?
A: Every order ships within 48 hours. After shipping, delivery takes 3–5 business days in the United States and within 10 business days in Israel. Shipping is free, and you'll get a tracking number as soon as your order ships.
Q: Where does my order ship from?
A: From our warehouse in China. That's how we keep prices honest instead of paying for domestic warehousing.
Q: Where do you ship?
A: To the United States and Israel.
Returns
Q: What if it's not right for me?
A: You can return the item within 30 days of delivery if it is unused, in its original box, with all parts. Return shipping to our warehouse in China is paid by the customer, with a tracked service. Email us at info@nexorailstore.com before sending anything back, and read the full terms in our Refund Policy.
Q: What if my order arrives damaged or faulty?
A: Please check your order as soon as it arrives. Contact us within 3 days of delivery with your order number and a clear photo and video of the problem. After we confirm it, we'll send you a free replacement. If a replacement isn't possible, we'll give you a full refund. Damage from water, drops or misuse is not covered.
Support
Q: How do I reach Nexora support?
A: Through our Contact Us page or at info@nexorailstore.com. We aim to reply within 24–48 hours.