Refund policy

30-Day Returns
You can ask for a return within 30 days from the day you receive your order. Please contact us first at info@nexorailstore.com with your order number. Returns sent without our approval cannot be accepted.

If you changed your mind
The item must be unused, in its original box, with all parts and manuals. You pay the return shipping. Returns go to our warehouse in China, and we will send you the address. Please use a tracked shipping service. After we receive and check the item, we refund the product price to your original payment method within 5-7 business days.

Defective, damaged or wrong item
Please check your order as soon as you receive it. Contact us within 3 days of delivery with your order number and a clear photo and video that show the problem. After we confirm the problem, we will send you a free replacement. If a replacement is not possible, we will give you a full refund. Claims made more than 3 days after delivery are not accepted.

Not covered
Damage from water, drops, misuse or accidents, normal wear, and items bought from other sellers.

Free gifts
If your order included a free gift and you return a paid item, please return the gift too, or its value will be deducted from your refund.