Warranty & Returns
12-month warranty and 30-day returns. Here's how both work. The full return terms are in our Refund Policy.
12-month warranty
- Every Nexora product has a 12-month warranty from the day you receive it.
- Your warranty is valid with your order alone. Activation is optional and gives you a personal warranty certificate.
- If your product stops working in normal use, email us at info@nexorailstore.com with your order number and a photo or video of the problem.
- We'll send you a new one right away, free of charge. If a replacement isn't possible, we'll give you a full refund.
- Not covered: damage from water (unless the product is waterproof and used as its manual says), drops or breaking, misuse or accidents, normal wear, and products not bought new from Nexora.
If your order arrives defective, damaged or wrong
- Please check your order as soon as it arrives.
- Contact us at info@nexorailstore.com within 3 days of delivery, with your order number and a clear photo and video of the problem.
- After we confirm it, we'll send you a free replacement. If a replacement isn't possible, we'll give you a full refund.
If you change your mind
- Contact us within 30 days of delivery, before sending anything back.
- The item must be unused, in its original box, with all parts and manuals.
- You pay the return shipping. Returns go to our warehouse in China, and we'll send you the address. Please use a tracked service.
- If your order included a free gift, please return it too, or its value will be deducted from your refund.
- After we receive and check the item, we refund the product price within 5–7 business days.
How to start a return or a warranty claim
Email us at info@nexorailstore.com with your order number. Please don't ship anything back before we confirm, because we can't process packages we aren't expecting.