Warranty & Returns
Returns & Refunds
We back every Nexora product with a 30-day guarantee. Here's exactly how it works.
If something's wrong with your order — defective, damaged, or not what you ordered
This one's on us. Contact us within 30 days of delivery with a photo of the issue, and we'll issue a full refund immediately — no need to ship anything back. We'd rather make it right fast than make you pay to mail us a cushion.
If you simply changed your mind
We get it — contact us within 30 days and we'll walk you through a return. A few things to know upfront:
- The item must be unused and in its original packaging.
- Return shipping is the customer's responsibility.
- Because of the size of our products, return shipping can be significant — we'll always tell you the estimated cost before you ship anything back, so there are no surprises.
- Once we receive the item, your refund is processed within 5 business days.
How to start a return
Email us at info@nexorailstore.com with your order number before sending anything back. We'll confirm the return and give you next steps — please don't ship an item back without confirming with us first, since we won't be able to process unexpected packages.
What's not covered
Items that are used, damaged after delivery, or missing original packaging aren't eligible for a change-of-mind return. Defective items are always covered regardless of packaging condition.