Warranty & Returns

Our Promise to You

Nexora is a new brand, and we'd rather earn your trust with plain language than marketing claims. Every purchase is backed by a straightforward, no-hassle 30-day guarantee.

30-Day Money-Back Guarantee

You have 30 days from delivery to try your Nexora product. If it's not right for you, contact our support team within that window and we'll arrange a return or exchange — no complicated forms, no runaround.

If Your Order Arrives Damaged or Defective

In the rare event your product arrives damaged or defective, contact us with a photo through our Contact Us page and we'll arrange a replacement at no cost to you.

How to Start a Return or Claim

Step 1: Contact us within 30 days of delivery via our Contact Us page.

Step 2: Include your order number and a photo if applicable.

Step 3: Our team will respond with next steps as quickly as we can.

Policy Details

• The 30-day window begins from your confirmed delivery date.
• The guarantee covers manufacturing defects and shipping damage — it doesn't cover normal wear and tear from regular use.
• Please return items in their original packaging when possible.